There is a pretty clear distinction between what we call science and what we recognize as art. Science is cold facts, hard data, and measurable outcomes. Art is more elusive, difficult to quantify, impossible to measure, and in many ways subject to broad interpretation. I like to think of employee motivation as more than just a science, but as an art that can be mastered. In other words, how can a manager create a culture in which employees experience an intangible stimulus to perform at their best? I think the answer lies in the simple act of appreciation.
A recent poll conducted by Gallup Organization, found that 65 percent of surveyed employees do not feel appreciated at work. Unfortunately for both the employee and employer, feeling underappreciated can lead to pervasive negativity, low morale, and decreased productivity.
On the other hand, we know that gratitude triggers positive feelings in both the giver and receiver of gratitude. Since gratitude stimulates happiness and positive emotions in both parties involved, the more connected they will feel to their organization and colleagues. Therefore, it's not surprising that a small act of appreciation can lead to an increase in productivity, retention, and overall morale.
Great leaders have always understood the power of a simple thank you. John Ball, service training manager at American Honda Motor Company once said, “I try to remember that good, intelligent people actually need day-to-day praise and thanks for the job they do. I remind myself to get up out of my chair, turn off my computer, and go sit or stand by them to see what they’re doing, ask about their challenges, and find out if they need additional help. Most of all, I tell them in all honesty that the job they’re doing is important to me, to our company, and especially to our customers.”
What leaders communicate when they express gratitude is not only the recognition of a job well done, but the unspoken understanding that they truly value their employees and have high regard for them as persons. This understanding is not tangible, you can’t measure it. But is has the effect of motivating employees to want to do their best; to strive even harder to reach company goals. To me, this is the true art of motivation. And it really doesn’t cost that much.
A recent poll conducted by Gallup Organization, found that 65 percent of surveyed employees do not feel appreciated at work. Unfortunately for both the employee and employer, feeling underappreciated can lead to pervasive negativity, low morale, and decreased productivity.
On the other hand, we know that gratitude triggers positive feelings in both the giver and receiver of gratitude. Since gratitude stimulates happiness and positive emotions in both parties involved, the more connected they will feel to their organization and colleagues. Therefore, it's not surprising that a small act of appreciation can lead to an increase in productivity, retention, and overall morale.
Great leaders have always understood the power of a simple thank you. John Ball, service training manager at American Honda Motor Company once said, “I try to remember that good, intelligent people actually need day-to-day praise and thanks for the job they do. I remind myself to get up out of my chair, turn off my computer, and go sit or stand by them to see what they’re doing, ask about their challenges, and find out if they need additional help. Most of all, I tell them in all honesty that the job they’re doing is important to me, to our company, and especially to our customers.”
What leaders communicate when they express gratitude is not only the recognition of a job well done, but the unspoken understanding that they truly value their employees and have high regard for them as persons. This understanding is not tangible, you can’t measure it. But is has the effect of motivating employees to want to do their best; to strive even harder to reach company goals. To me, this is the true art of motivation. And it really doesn’t cost that much.
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